Air Conditioning & Heating Service Testimonials

My first review is always 4 stars, unless the service is beyond my expectations. That being said, I want to leave 5 stars for Capital City. I became aware of this company through a Facebook group I’m a member of. Our living room fireplace would ignite anymore, and since it is over 15 years old, it was WAY overdue for maintenance anyway. Not knowing where to turn, I mined my FB contacts for recommendations. Tim was the first to respond to my online query. Further investigation showed that not only are they a family run business, but they also have an online booking system on their website. I absolutely HATE using the phone, so this was an added bonus for me. After booking online, I got an email reply from Jodie, who needed to slot a new time for me, since the one I chose was booked. She was very accomodating to my schedule. Alex showed up promptly at the time I was expecting him. He got to work right away. He put down a drop cloth to protect the area he was working in. He worked very methodically, clearly not his first rodeo. He answered all my questions, and once finished, presented me with a detailed bill of the work performed, and what he recommends in the future should the same problem persist. I’m a firm believer in supporting local,family owned businesses. If the company excels in customer service the way that Tim, Jodie, and Alex demonstrated, then I pass on the recommendations to my friends and family. And, I put them on my short list of people to call when I need expert help. Capital City Heating & Cooling will be my go-to the next time I need any HVAC services. And, I’m confident they will earn that 5th star on the next visit!
Omer – Ottawa
Justin and Evan have been so helpful! Although it was the weekend, they went above and beyond to help us when our AC broke down to ensure our toddler and infant were comfortable including bringing us on a Sunday a fan and portable AC. This company does not just know customer service – they show it!
I don’t do this kind of thing often but I have to give a shout out to Capital City Heating and Cooling. They’re the only one of three companies we called on the holiday Monday that answered the phone with an actual human instead of a recording. The owner himself (Tim) showed up the following day to fix the furnace and their pricing was all up front and spelled out clearly beforehand. I won’t waste time with another company in the future.
Our A/C broke last night, beyond repair. I called all over town looking for someone to install a new one, and the best I could get was “sometime next week”. Based on this group’s recommendation I called these guys at Capital and they were out here to give me an estimate within hours, and they’ll be installing on Friday. If we survive another day of this. 🙂
Love these guys! Had an issue 2 summers ago, got them to come out for diagnostic and technician asked I had warranty left with original company (which I did but forgot about) and told me to go thru warranty. Saved me a out 500 bucks. This spring I had them come do my tune ups (a/c and furnace ) which they had a deal going 120 for both! Very honest company. Will continue to give them my biz and recommend them.
Good Morning Barrhaven, Yesterday our Air conditioner stopped working mid afternoon in the scorching heat. We called several companies to come out with no avail. Being Canada Day, and a Sunday we were sure that we would be stuck until we called “CAPITAIL CITY HEATING and COOLING who was able to send out one of their wonderful technicians “Alex” within a few hours. He quickly diagnosed the problem and our Air conditioner was up and running in no time. I wanted to give a BIG shout out to Capital City and Alex for their impeccable service and quick response on what was The HOTTEST day of the year.
Hi Jodie, Tim and all the team Thank you all so very much for coming to our rescue this past weekend. Came home from a night shift Saturday am to our house being 14 degrees celsius…..thermostat flashing …system failure!!! Within hours Jodie had the boys dropping off space heaters and helped with some research into our existing product as well as warranty and possible coverage. Early Monday morning, the crew was here and relentless in disassembling the broken furnace and diagnosing the problem and then rebuilding the guts of the furnace. Such an amazing friendly efficient crew. Thanks to everyone for helping us out in a very Canadian emergency, for keeping us warm and for offering us a terrific financial break Hopefully not any time soon , but would be happy to have the team back!!! Cheers
Julia and Luigi Chiarelli and family
My experience with Capital City has been excellent! They responded to my calls promptly and showed up for service within 24 hrs. I had avoided purchasing a maintenance contract until my furnace was already old; but when I did it was because I heard something banging now and then…and Capital didn’t flinch at replacing expensive parts. The came out to my home 4 times within a couple of weeks (even 2 days before Christmas). So glad I chose Capital City.
Kimberley T.
Hi Evan, My husband and I wanted to thank you and your team for an excellent job during our AC install last Friday. The technicians did excellent work, were very professional, answered all my husband’s questions and kept us up to date on what was going on with the install. And with the delays of our unit arriving we really appreciate the upgrade and were impressed the technicians stayed late and didn’t rush the end of the install. We are very happy with the AC and used it during the first hot humid weather over the weekend. So please pass along our feedback. Thanks so much. Cheers,
Hello Evan, I have volunteered to do a residential HVAC Conservation marketing piece for Ottawa area saveONenergy program (should be completed by this fall) because of my excitement around the “amazing” value of our new HVAC system. First, I was really impressed with Baker (aka Shawn) and Dillon. It was a really crappy weather day (both got soaked, especially Dillon) but being professionals, it meant that neither disposition, cooperation or quality of work was impacted. It is clear they know their “stuff” and work extremely well together, and even during weather conditions that are far from optimal. Janice and I are “blown away” with performance of HVAC so far. Our new Bryant (2 ton) provides as much cooling on second stage (out of 5 stages) as our former A/C (2 tone) did at full output. New equipment is far more energy efficient, but as importantly, our new HVAC system has been optimized by the quality of work that Capital Heating and Cooling has provided. And “icy on the cake” was overall cost effectiveness of system installation. From your sale’s efforts producing an accurate quote upfront (that included incentives), to a thorough design and installation, to a solid warranty and maintenance plan, to a cost that represents the value of final system (without any surprises) that is reflective of our very high level of customer satisfaction. Janice will be providing 5 star rating on both Facebook and Google reviews. Thanks again for scheduling your time around our convenience, and we look forward to the many years of value to come J Another very satisfied customer,
Richard and Janice Thorne
The experience we had with Tim and Jodi”s company has been superb. Their maintenance gentleman Alex, was so professional, and very thorough. We would highly recommend this company as we felt so comfortable. What is better then an owner operated company who truly cares!
Josie Mourtos
A HUGE THANK YOU to Tim and Jodie Suitter and the Capital City Heating and Cooling Inc. technicians for the installation of our new high efficiency furnace. You truly show that you care about your clients. You found the perfect furnace for our budget and ensured that the furnace was installed before the temperature dropped. The technicians brought in runners to protect our floors and carpet, and the installation was done quickly and professionally without any delays. They explained what had to be done before the installation, and at the end did a quick run thru of the new furnace and set-up our thermostat. The furnace is so quiet and the new thermostat is awesome. I love that we can check it remotely and that it shows the Weather Network. I look forward to saving money on our energy bills this winter. Thanks again Capital City Heating & Cooling for a job well done!
Marilyn St. Charles
We had our water heater replaced this morning by two incredible young men from Capital City Heating and Cooling. I believe their names were Taylor and Josh. They were very courteous, they explained exactly what the repair would involve and they kept us informed as they progressed, they were well spoken and polite and they did an excellent job of cleaning up and ensuring we were satisfied. It was so refreshing to encounter tradesmen like that. Keep up the great work!
Jim and Sandy Miller in Ottawa
I want to say how impressed I was with your service to my daughter’s hot water tank. Michael worked extremely hard and went the extra mile and got it fixed when no one else could. Thanks again.
Judy in Stittsville
I want to say how grateful my wife and I are to your company for the excellent service and quality work you did for us. When you met with me in person I was impressed with your honesty, professionalism, and expertise. You also took the necessary time to answer all of my questions and explain things in a way that was easy to understand. I felt like I was making the right decision after meeting with you. I was also impressed with Shawn and his crew when they arrived to install the air conditioning unit at our home. They all did a fantastic job. Please let Shawn know that his service style and manner was excellent. I appreciate you and your company. Thank you once again!
Dan in Ottawa
Thanks for all the professional help and service, Furnace has been pumping hot all Winter and the A/C relocate looks like a clean job But one thing I can’t believe is that Shawn found the solution as to why two of my vents weren’t getting any air I had 6 or 7 HVAC guys who came in before you who couldn’t figure it out And Shawn found a hidden valve, and it works perfectly now! Not to mention painting my outdoor natural gas valve with anti-corrosive paint So between that and you originally helping me out with replacing my capacitor, I’ll be telling all of my clients about you guys!
Liam in Ottawa
Capital City H&C, thank you very much for a tough job well done with my new furnace, A/C and BBQ install this week! Your professionalism and technical expertise was sincerely appreciated from both your sales and installation teams. You went above and beyond. I look forward to continuing to do business together!
Ryan in Ottawa
Big thanks to Tim Suitter and Capital City Heating and Cooling Inc. for an emergency furnace fix at one of our rental properties today. If anyone in Ottawa needs any furnace or AC work done, call Capital City. These guys are top notch!
Mike in Ottawa
A giant THANK YOU to Capital City Heating and Cooling Inc. for installing our new high efficiency furnace. Sales, service and installation were outstanding. That new thermostat is super cool too and I love how it talks to our smartphones. Great job guys!!!
Shawna in Ottawa
Thank you to Capital City for installing my furnace and ac, Shawn & his helper did an awesome job,with the install, they were knowledgeable, cleaned up after they were done, loving my new furnace and ac, thank you Capital City & install crew.
Alex in Ottawa
As someone who no longer resides in Ottawa and as an individual who can sit back and observe, let me just say to all of you at Capital City that you are succeeding because you don’t put yourselves as managers and staff first. And it’s not the almighty buck that motivates you nor the corporate philosophy that adheres to profit first and people second. You place your customers in highest regard and you also make your staff a priority working in partnership with you. Needless to say what I have observed of the Suitter boys is that excellence is achieved by service, service and more service. The laws of attraction at Capital City extend and draw excellence wherever you lead. Experienced, committed staff and devoted customers follow as does profit. Kudos to you all!
Karen in Ottawa
Know it’s a bit late, but between the flood in the basement, beehives in the wall, etc., I am a bit behind. Thanks for the quick response time on my broken A/C last week in the 40C heat. It was much appreciated!
Jennifer in Ottawa
Many thanks to Tim and his Capital City crew today! Brad came out to install our wireless thermostat and did a fantastic job. Not only did he install it efficiently and professionally, he took the time to inspect and clean up the old wiring both at the thermostat end and the furnace end when he could have just slapped it in and we’d never have known the difference. It works very well and was really simple to configure on our home network. Great experience all around! Will definitely be calling Cap City back for our future HVAC needs!!!
Ryan in Ottawa
Capital City H&C, thank you very much for a tough job well done with my new furnace, A/C and BBQ install this week! Your professionalism and technical expertise was sincerely appreciated from both your sales and installation teams. You went above and beyond. I look forward to continuing to do business together!
Mark in Barrhaven
Would like to send out a HUGE thank you to Tim Suitter at Capital City Heating & Cooling for our new Honeywell Connect Comfort thermostat! We’re now able to control the temperature in our home anywhere, anytime, right from our iPhones! Our technician did a fantastic job installing it. Certainly pays to get things done “The Capital City Way!”
Ivey in Ottawa
Had two of their employees come this morning and help with a problem hot water tank. They were terrific–will definitely use them again! Thanks again!
Michael in Ottawa
Had Tim hook me up with an install for my pool’s gas heater. Was going to be expensive until he provided me with some options that saved me a ton of money. That is what his experience and professionalism brings. Could have gone with making more money, but preferred to have a very satisfied customer instead. Heater works great. Will definitely be using him for my AC next.
Mike in Ottawa
Tim Suitter, once again thank you for your job on my AC – it runs like new. Recommended you to my friends as “the” Hvac guy to go to frim now on. PS. Got my money from that other guy. ( Duh!)
Michael in Ottawa
Shane in Ottawa
Thanks for your help the other day Tim and Chris! Great seeing you guys, especially on short notice. Keep up the great work!
Russell in Ottawa
thank you Capital City Heating and Cooling. My Mom’s AC is working perfectly. And thank you so much for making us a priority. I will definitely recommend you and pass the word around
Sylvie in Ottawa
Thank you Tim for the great service yesterday! Professional, Friendly . Will def use u guys for all my heating and cooling needs. Sharing your page!
Jennifer in Ottawa